Frequently Asked Questions
Everything you need to know, all in one place. Explore answers to common questions about our products, ordering process, installation, and care to help make your flooring journey as seamless as possible.
Can I buy directly from EC Carpets?
We sell exclusively through our trusted retail partners across Australia. Use our Store Locator to find your nearest stockist.
Can I order free samples?
Yes, you can order up to 3 free samples in three easy steps:
1. Browse our collection of premium Australian-made carpets.
2. Select up to three free samples, add them to cart, then proceed to checkout.
3. Receive your samples within a few working days and find the perfect fit for your home.
Additional samples are available at a small charge.
Why choose carpet over hard flooring?
Carpet brings a level of warmth, softness and comfort that hard flooring simply cannot replicate. With natural insulating qualities, a cushioned feel underfoot and the ability to absorb sound, carpet creates spaces that feel as good as they look. For families, it also adds a layer of everyday comfort that hard surfaces do not offer.
Does carpet help reduce noise at home?
Yes. Carpet absorbs sound more effectively than hard flooring, reducing noise from footsteps and daily activity. The result is a quieter, more comfortable home environment – something that makes a genuine difference in open plan living and multi-storey homes.
Is carpet a healthy choice for families and allergy sufferers?
Carpet actively supports better indoor air quality by trapping fine dust and airborne particles within the pile rather than allowing them to circulate through the air. Research suggests that rooms with carpet can have around half the airborne fine dust concentration of rooms with hard flooring.
Carpet is also a low-emission flooring choice – new carpet typically has low VOC emissions, and any minimal off-gassing clears quickly with normal ventilation in the first days after installation. Regular vacuuming and periodic professional cleaning are the simple habits that keep your carpet performing at its best.
Is carpet a safer flooring choice for families?
The soft, cushioned surface of carpet provides a safer landing underfoot, helping to reduce the impact of slips and falls. For households with young children or older family members, it is a consideration worth keeping in mind when choosing between carpet and hard flooring.
Is carpet suitable for homes with pets?
Yes. We offer a range of carpets rated highly for pet-friendly living, built to balance durability, comfort and easy maintenance for active households. Tuft bind is the measure of how firmly each tuft is anchored to the carpet, and stronger tuft bind means loops are more resistant to being pulled or snagged by claws. Our Ultimate Blue Stripe Backing™ adds further durability and dimensional stability, helping carpet stand up to everyday life with pets. With the right fibre and regular care, carpet stays comfortable and hard-wearing in a busy home.
How do I choose the right carpet for my home?
The right carpet depends on fibre type, construction and how a product is designed to perform in your space. At EC Carpets, our ranges are designed to balance lasting performance, comfort and style for Australian homes.
Fibre is the best place to start. If your priority is longevity, comfort and performance, Wool and Solution Dyed Nylon are the better options. Wool brings natural softness, warmth and outstanding appearance retention over the life of the carpet. Solution Dyed Nylon is exceptionally hard-wearing and easy to clean, with colour locked into the fibre so it resists fading and staining. Polypropylene and polyester are a strong value-for-money choice, offering good stain resistance and everyday practicality at an accessible price.
How should I care for spills and stains on my carpet?
Prompt attention is key. Blot spills immediately using a clean, dry cloth and avoid rubbing, as this may spread the stain or damage fibres. For everyday spot cleaning and stain care, use EC Cleaner to help maintain the appearance and longevity of your flooring.
Why should I choose EC Carpets?
EC Carpets has been part of Australian homes since 1963, and we remain one of the last carpet makers that is both Australian owned and Australian made. That independence is the reason we can hold ourselves to a higher standard. Every range is crafted in our own facility by people who have spent careers perfecting it, and designed with a forward-thinking eye for how Australians actually live, durable and considered rather than built to a passing trend.
We design around the people who live with our floors every day, not just the showroom, because we understand the demands a busy household places on a carpet. And that care continues well past the sale, through retail partners we support with service we stand behind. When you choose EC Carpets, you are choosing a brand built on a single belief, that great flooring should elevate comfort.
I love the look of wool, but I am worried about fluffing. Is that a problem with EC Carpets?
EC wools are spun from longer, higher-grade fibre, which means less of the loose short fibre that causes fluffing in the first place. Some settling is still normal with any new wool, as a few short fibres work to the surface in the early weeks and lift away with vacuuming, but it reduces quickly and never affects the density, performance or lifespan of the carpet. Vacuum regularly from the start, and if a single long strand stands proud, trim it level rather than pulling it. With a quality wool, fluffing is brief and minor, the natural behaviour of a genuine fibre rather than a fault.
How can I get in touch with EC Carpets for commercial projects or collaborations?
If you are a specifier (A&D, builder or developer) and would like to specify EC Carpets, please contact our Commercial team at project@eccarpets.com.au or visit: https://www.eccarpets.com.au/commercial/
For social media collaboration enquiries, please contact our Social Media team at marketing@eccarpets.com.au.
Why choose a carpet with a 3/16th gauge?
A 3/16th gauge places a low loop between the higher loops, adding extra support. This helps the carpet resist crushing, stay durable, and hold its shape and appearance over time — even in busy areas.
How do different carpet patterns impact the way a carpet is installed?
Carpet design affects how easily a carpet can be installed and how it looks once laid. Well-designed carpets align smoothly at doorways and joins, creating a neat, professional finish. Poorly designed carpets can show gaps, uneven seams, or misaligned patterns. Using imagery to visualise these differences can help you see why design matters for a clean, polished result.
What is the process behind carpet colour?
Carpet colour comes from combining fibres of different shades into plys, which are then twisted together. This creates layered tones and subtle variations, giving the carpet depth, a natural look, and long-lasting vibrancy.
What does denier per filament mean in carpet?
Denier per filament describes the thickness of each carpet fibre. Thicker fibres create a firmer feel and help the carpet keep its shape over time, while thinner fibres feel softer but can flatten more quickly. At EC Carpets, we carefully balance fibre thickness to give you carpets that feel comfortable underfoot while standing up well to everyday living.
Why choose a carpet with a 3/16th gauge?
A 3/16th gauge places a low loop between the higher loops, adding extra support. This helps the carpet resist crushing, stay durable, and hold its shape and appearance over time — even in busy areas.
How do different carpet patterns impact the way a carpet is installed?
Carpet design affects how easily a carpet can be installed and how it looks once laid. Well-designed carpets align smoothly at doorways and joins, creating a neat, professional finish. Poorly designed carpets can show gaps, uneven seams, or misaligned patterns. Using imagery to visualise these differences can help you see why design matters for a clean, polished result.
What is the process behind carpet colour?
Carpet colour comes from combining fibres of different shades into plys, which are then twisted together. This creates layered tones and subtle variations, giving the carpet depth, a natural look, and long-lasting vibrancy.
What does denier per filament mean in carpet?
Denier per filament describes the thickness of each carpet fibre. Thicker fibres create a firmer feel and help the carpet keep its shape over time, while thinner fibres feel softer but can flatten more quickly. At EC Carpets, we carefully balance fibre thickness to give you carpets that feel comfortable underfoot while standing up well to everyday living.
Frequently Asked Questions:
Can I buy directly from EC Carpets?
We sell exclusively through our trusted retail partners across Australia. Use our Store Locator to find your nearest stockist.
Can I order free samples?
Yes, you can order up to 3 free samples in three easy steps:
1. Browse our collection of premium Australian-made carpets.
2. Select up to three free samples, add them to cart, then proceed to checkout.
3. Receive your samples within a few working days and find the perfect fit for your home.
Additional samples are available at a small charge.
Why choose carpet over hard flooring?
Carpet brings a level of warmth, softness and comfort that hard flooring simply cannot replicate. With natural insulating qualities, a cushioned feel underfoot and the ability to absorb sound, carpet creates spaces that feel as good as they look. For families, it also adds a layer of everyday comfort that hard surfaces do not offer.
Does carpet help reduce noise at home?
Yes. Carpet absorbs sound more effectively than hard flooring, reducing noise from footsteps and daily activity. The result is a quieter, more comfortable home environment – something that makes a genuine difference in open plan living and multi-storey homes.
Is carpet a healthy choice for families and allergy sufferers?
Carpet actively supports better indoor air quality by trapping fine dust and airborne particles within the pile rather than allowing them to circulate through the air. Research suggests that rooms with carpet can have around half the airborne fine dust concentration of rooms with hard flooring.
Carpet is also a low-emission flooring choice – new carpet typically has low VOC emissions, and any minimal off-gassing clears quickly with normal ventilation in the first days after installation. Regular vacuuming and periodic professional cleaning are the simple habits that keep your carpet performing at its best.
Is carpet a safer flooring choice for families?
The soft, cushioned surface of carpet provides a safer landing underfoot, helping to reduce the impact of slips and falls. For households with young children or older family members, it is a consideration worth keeping in mind when choosing between carpet and hard flooring.
Is carpet suitable for homes with pets?
Yes. We offer a range of carpets rated highly for pet-friendly living, built to balance durability, comfort and easy maintenance for active households. Tuft bind is the measure of how firmly each tuft is anchored to the carpet, and stronger tuft bind means loops are more resistant to being pulled or snagged by claws. Our Ultimate Blue Stripe Backing™ adds further durability and dimensional stability, helping carpet stand up to everyday life with pets. With the right fibre and regular care, carpet stays comfortable and hard-wearing in a busy home.
How do I choose the right carpet for my home?
The right carpet depends on fibre type, construction and how a product is designed to perform in your space. At EC Carpets, our ranges are designed to balance lasting performance, comfort and style for Australian homes.
Fibre is the best place to start. Polypropylene and polyester are a strong value-for-money choice, offering good stain resistance and everyday practicality at an accessible price. If your priority is longevity, comfort and performance, Solution Dyed Nylon and wool are the better options. Solution Dyed Nylon is exceptionally hard-wearing and easy to clean, with colour locked into the fibre so it resists fading and staining. Wool brings natural softness, warmth and outstanding appearance retention over the life of the carpet.
How should I care for spills and stains on my carpet?
Prompt attention is key. Blot spills immediately using a clean, dry cloth and avoid rubbing, as this may spread the stain or damage fibres. For everyday spot cleaning and stain care, use EC Cleaner to help maintain the appearance and longevity of your flooring.
Why should I choose EC Carpets?
EC Carpets has been part of Australian homes since 1963, and we remain one of the last carpet makers that is both Australian owned and Australian made. That independence is the reason we can hold ourselves to a higher standard. Every range is crafted in our own facility by people who have spent careers perfecting it, and designed with a forward-thinking eye for how Australians actually live, durable and considered rather than built to a passing trend.
We design around the people who live with our floors every day, not just the showroom, because we understand the demands a busy household places on a carpet. And that care continues well past the sale, through retail partners we support with service we stand behind. When you choose EC Carpets, you are choosing a brand built on a single belief, that great flooring should elevate comfort.
I love the look of wool, but I am worried about fluffing. Is that a problem with EC Carpets?
EC wools are spun from longer, higher-grade fibre, which means less of the loose short fibre that causes fluffing in the first place. Some settling is still normal with any new wool, as a few short fibres work to the surface in the early weeks and lift away with vacuuming, but it reduces quickly and never affects the density, performance or lifespan of the carpet. Vacuum regularly from the start, and if a single long strand stands proud, trim it level rather than pulling it. With a quality wool, fluffing is brief and minor, the natural behaviour of a genuine fibre rather than a fault.
How can I get in touch with EC Carpets for commercial projects or collaborations?
If you are a specifier (A&D, builder or developer) and would like to specify EC Carpets, please contact our Commercial team at project@eccarpets.com.au or visit: https://www.eccarpets.com.au/commercial/
For social media collaboration enquiries, please contact our Social Media team at marketing@eccarpets.com.au.
